Privacy Policy | Innova Socials

1. Introduction

Innova Socials respects your privacy. This policy explains how your personal information is collected, used, stored, and protected when you visit our website, submit a form, book a call, contact our business, become a client, or interact with our services.

For details on the rules governing our services, please read our Terms of Service.

2. Who We Are

Innova Socials
Website: innovasocials.co.uk
Email: hello@innovasocials.co.uk
Location/Jurisdiction: United Kingdom

[Add registered business address]
[Add company number if applicable]
[Add VAT number if applicable]

3. What Personal Information We Collect

We may collect the following categories of personal data:

Name
Email address
Phone number
Business name and business details
Website URL
Enquiry details and messages submitted through forms
Booking information
Consultation notes and project requirements
Billing and payment information where relevant
CRM records
Call recordings or transcripts, if our AI voice or call systems are used
SMS and email communication records
Analytics data, IP address, device/browser information, and cookie data
Marketing preferences
Files, logos, images, or documents provided by clients

4. How We Collect Information

Your data may be collected when you:

Visit our website.
Complete a contact form, book a call, or request a quote.
Email or message the business.
Become a client or use a client portal/dashboard.
Interact with our AI voice agents, chat widgets, forms, automations, or booking tools.
Respond to SMS/email campaigns.
Provide access to your business tools or platforms.
Use cookies and analytics tools on the website.

5. Why We Use Personal Information

We process personal data for the following purposes and under the following lawful bases:

Purpose	Type of Data Used	Lawful Basis
Responding to enquiries, providing quotes, and booking consultations	Name, email, phone, business details, messages	Legitimate interests / Contract
Onboarding clients and delivering services (websites, automations, CRM)	Name, contact info, business access details, documents	Contract
Operating AI voice/call systems and chat widgets	Call recordings, transcripts, chat logs, contact info	Contract / Legitimate interests
Sending invoices, payment info, and service updates	Billing details, contact info	Contract / Legal obligation
Website analytics, administration, and security	IP address, device data, cookies, site usage	Legitimate interests / Consent
Marketing communications where allowed	Name, email, phone, preferences	Consent / Legitimate interests

6. AI Voice Agents, Call Handling, and Automation Data

If we deploy AI voice agents, call tracking, call recording, SMS automations, chatbots, booking systems, or CRM workflows, personal data may be processed to answer enquiries, book appointments, qualify leads, route messages, and support client operations.

Calls or messages may be recorded, transcribed, analysed, or stored where necessary for service delivery, quality control, training, dispute handling, or client review.

Our clients are responsible for informing their own customers where their business uses these systems. Sensitive data should not be submitted unless necessary. Innova Socials will process data only for the agreed service purposes.

7. Cookies and Analytics

Our website may use cookies and similar technologies. Cookies help the site function, remember your preferences, measure performance, understand visitor behaviour, and improve marketing efforts.

Analytics tools may collect information such as the pages you visit, device type, browser type, referral source, approximate location, and time on site.

[Confirm analytics tools used (e.g. Google Analytics, Meta Pixel, Microsoft Clarity)]

8. Marketing Communications

You may receive marketing messages if you have opted in or where legally allowed. You can unsubscribe or ask us to stop sending marketing communications at any time. Please note that service messages (e.g., invoices, onboarding emails) are different from marketing messages and may still be sent where needed to deliver a service.

9. Who We Share Data With

We only share personal data where needed for the purposes explained in this policy. We may share data with third parties including:

CRM and automation platforms [Confirm CRM/automation tools used].
AI voice/call providers and booking tools.
Email and SMS delivery providers.
Website hosting and analytics providers.
Payment processors [Confirm payment processor].
Accountants or legal advisers where needed.
Client-approved tools and third-party integrations.
Regulators or authorities if required by law.

10. International Data Transfers

Some of our third-party tools and platforms may process data outside of the UK. Where this occurs, we aim to ensure reasonable safeguards are used, such as appropriate contractual protections or recognised data transfer mechanisms.

11. How Long Data is Kept

We retain personal data only for as long as necessary. As a general guide:

Enquiry data is kept as long as needed to respond and manage any subsequent follow-up.
Client and project data is kept during the relationship and for a reasonable period afterwards.
Billing records are kept as required for tax and accounting obligations.
Analytics and cookie data are kept according to the respective tool's settings.
Call recordings and transcripts are kept only as long as necessary for the agreed service purpose.

Users can request deletion of their data where legally allowed. [Confirm exact data retention period].

12. How Data is Protected

We take reasonable security steps to protect your personal information, including access controls, password protection, working with secure platforms, limited internal access, and careful handling of client data. While we use trusted third-party providers and monitor for misuse, no system or data transmission over the internet can be guaranteed 100% secure.

13. Individual Data Rights

Under the UK GDPR, you have several rights regarding your data, including:

Right of access: You can request a copy of the data we hold about you.
Right to rectification: You can ask us to correct inaccurate data.
Right to erasure: You can request that we delete your data (under certain conditions).
Right to restrict processing: You can request that we limit how we use your data.
Right to object: You can object to our processing of your data.
Right to data portability: You can request your data in a structured, electronic format.
Right to withdraw consent: Where you have provided consent, you can withdraw it at any time.

14. How to Make a Data Request

To exercise any of these rights, please contact us at:

Email: hello@innovasocials.co.uk

We may need to verify your identity before responding to a request.

15. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

16. Children’s Data

Our website and services are intended for businesses and are strictly not aimed at children. We do not knowingly collect personal information from children through our website.

17. Links to Other Websites

Our website may contain links to external, third-party sites. Innova Socials is not responsible for the privacy practices, content, or security of these external websites.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be shown on this website.

19. Contact Details

For privacy questions, data requests, or further information, contact: